Beyond six sigma : profitable growth through customer value creation /
Plaster, Gary
Beyond six sigma : profitable growth through customer value creation / Gary A. Plaster, Jerry D. Alderman - Hoboken, N.J. : J. Wiley & Sons, 2006 - xvi, 303 p. : ill. ; 24 cm.
Includes index
0471681512 (hbk.) RM209.83 9780471681519 (hbk.)
Total quality management
Organizational effectiveness
Marketing
Customer relations
Beyond six sigma : profitable growth through customer value creation / Gary A. Plaster, Jerry D. Alderman - Hoboken, N.J. : J. Wiley & Sons, 2006 - xvi, 303 p. : ill. ; 24 cm.
Includes index
0471681512 (hbk.) RM209.83 9780471681519 (hbk.)
Total quality management
Organizational effectiveness
Marketing
Customer relations