Improving service quality in the global economy : achieving high performance in public and private sectors /
Milakovich, Michael E.
Improving service quality in the global economy : achieving high performance in public and private sectors / Michael E. Milakovich - 2nd ed. - Boca Raton, FL : Auerbach Publications, 2006 - xix , 406 p. : ill. ; 25 cm.
Rev. ed. of: Improving service quality, 1995
Includes bibliographical references (p. 345-360) and index
0849338190 (alk. paper) RM274.33
Industrial management
Service industries--Management
Quality control
Improving service quality in the global economy : achieving high performance in public and private sectors / Michael E. Milakovich - 2nd ed. - Boca Raton, FL : Auerbach Publications, 2006 - xix , 406 p. : ill. ; 25 cm.
Rev. ed. of: Improving service quality, 1995
Includes bibliographical references (p. 345-360) and index
0849338190 (alk. paper) RM274.33
Industrial management
Service industries--Management
Quality control