Creating do-it-yourself customers : how great customer experiences build great companies /
Honebein, Peter C., 1963-
Creating do-it-yourself customers : how great customer experiences build great companies / Peter C. Honebein, Roy F. Cammarano - Mason, Ohio : Thomson, 2005 - xv, 264 p. : ill. ; 24 cm.
Includes bibliographical references (p.46-253) and index
0324311540 RM110.82
Consumer education
Customer relations
Creating do-it-yourself customers : how great customer experiences build great companies / Peter C. Honebein, Roy F. Cammarano - Mason, Ohio : Thomson, 2005 - xv, 264 p. : ill. ; 24 cm.
Includes bibliographical references (p.46-253) and index
0324311540 RM110.82
Consumer education
Customer relations