Resolving conflicts at work : eight strategies for everyone on the job /

Cloke, Ken, 1941-

Resolving conflicts at work : eight strategies for everyone on the job / Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis. - Rev ed. - San Francisco, CA. : Jossey-Bass, 2005. - xxxix, 340 p. ; 23 cm.

Includes index. First edition has subtitle : A complete guide for everyone on the job.

0787980242 (pbk.) RM51.34 9780787980245 (pbk.)


Conflict management.
Interpersonal relations.
Personnel management--Psychological aspects.
Psychology, Industrial.

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