Business process improvement through e-collaboration : knowledge sharing through the use of virtual groups /

Kock, Ned F., 1964-

Business process improvement through e-collaboration : knowledge sharing through the use of virtual groups / Ned Kock - Hershey PA : Idea Group Pub., 2005 - xvii, 283 p. : ill. ; 26 cm.

Includes bibliographical references and index

'This book focuses on business process improvement, a key element of the most influential management movement since the 1980s, and how process improvement affects organizational knowledge sharing'--Provided by publisher

159140357X (hardcover) 1591403588 (soft cover) RM284.06 1591403596 (ebook)


Reengineering (Management)
Virtual work teams
Knowledge management
Organizational learning

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