Implementing strategic change : tools for transforming an organization /
Hoisington, Steven H., 1953-
Implementing strategic change : tools for transforming an organization / by Steven H. Hoisington and S.A. Vaneswaran - New York : McGraw-Hill, 2005 - 232 p. ; 22 cm.
Includes bibliographical references and index
Developing a customer focused culture -- Leveraging strategies for creating stakeholder value -- Assessing organizational capability--the Baldrige model -- Assessing organizational capability--EFQM and SEI/CMM -- Preparing the organization for change -- Aligning the organization for transformation -- Planning for customer driven transformation -- Implementing process improvements -- Reviewing performance progress relative to plans -- Delivering shareholder value and sustaining performance through efficient corporate governance
0071452265 (hardcover : alk. paper) RM150.65
Organizational change
Customer relations
Six Sigma (Quality control standard)
Leadership
Implementing strategic change : tools for transforming an organization / by Steven H. Hoisington and S.A. Vaneswaran - New York : McGraw-Hill, 2005 - 232 p. ; 22 cm.
Includes bibliographical references and index
Developing a customer focused culture -- Leveraging strategies for creating stakeholder value -- Assessing organizational capability--the Baldrige model -- Assessing organizational capability--EFQM and SEI/CMM -- Preparing the organization for change -- Aligning the organization for transformation -- Planning for customer driven transformation -- Implementing process improvements -- Reviewing performance progress relative to plans -- Delivering shareholder value and sustaining performance through efficient corporate governance
0071452265 (hardcover : alk. paper) RM150.65
Organizational change
Customer relations
Six Sigma (Quality control standard)
Leadership