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Service quality in leisure and tourism /

Williams, Christine, 1951-

Service quality in leisure and tourism / Christine Williams and John Buswell. - Wallingford, Oxon, UK; Cambridge, MA, : CABI Pub., c2003. - ix, 230 p. : ill. ; 25 cm.

Includes bibliographical references (p. 209-222) and index.

ISBN: 0851995411 (alk. paper)

Subjects--Topical Terms:
Tourism.
Leisure industry.
Quality assurance.

LC Class. No.: G155.A1 / W488 2003

Dewey Class. No.: 910/.68/4

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