Bottom-line call center management : creating a culture of accountability and excellent customer service /
Butler, David L.
Bottom-line call center management : creating a culture of accountability and excellent customer service / David L. Butler - Burlington, MA : Elsevier Butterworth-Heinemann, 2004 - xxi, 179 p. : ill. ; 23 cm. - Improving human performance series .
Includes bibliographical references and index
0750676841 (pbk.) RM140.50
Call centers--Management
Bottom-line call center management : creating a culture of accountability and excellent customer service / David L. Butler - Burlington, MA : Elsevier Butterworth-Heinemann, 2004 - xxi, 179 p. : ill. ; 23 cm. - Improving human performance series .
Includes bibliographical references and index
0750676841 (pbk.) RM140.50
Call centers--Management