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Pengurusan khidmat pelanggan : petua & teknik /

Rahmat Ismail

Pengurusan khidmat pelanggan : petua & teknik / Rahmat Ismail - Kuala Lumpur : Utusan Publications & Distributors, 2001 - xv, 152 p. : ill. ; 21 cm. - Siri motivasi dan kecemerlangan utusan .

ISBN: 9676111422 RM14.50

Subjects--Topical Terms:
Customer services
Customer relations
Consumer satisfaction

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Pengurusan khidmat pelanggan : petua & teknik /

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