Service management : operations, strategy, and information technology /
Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons - 5th ed. - xiv, 605 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.) - Irwin/McGraw-Hill series in operations and decision sciences .
Book is accompanied by one CD, entitled' Service management : operations, strategy, and information technology, Student CD-ROM' bearing the same call number and available at Koleksi Media
Includes bibliographical references and indexes
0072982306 (alk. paper) RM457.28
Service industries--Management.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons - 5th ed. - xiv, 605 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.) - Irwin/McGraw-Hill series in operations and decision sciences .
Book is accompanied by one CD, entitled' Service management : operations, strategy, and information technology, Student CD-ROM' bearing the same call number and available at Koleksi Media
Includes bibliographical references and indexes
0072982306 (alk. paper) RM457.28
Service industries--Management.