Management : meeting and exceeding customer expectations /

Plunkett, W. Richard

Management : meeting and exceeding customer expectations / Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen - 8th ed. - Mason, Ohio : Thomson/South-Western, 2005 - xxvi, 742 p. : ill. (some col.) ; 27 cm.

Includes passcode to InfoTrac College edition, the Online Library (WWW.infotrac-college.com).

Includes bibliographical references (p. 701-720) and index

0324259131 (package : domestic core text + Info Trac) RM369.64


Management

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