Going live : starting and running a virtual reference service /
Coffman, Steve
Going live : starting and running a virtual reference service / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan. - Chicago : American Library Association, 2003. - viii, 182 p. ; 23 cm.
Includes bibliographical references (p. 157-176) and index
Reference the first 100 years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here?
0838908500 (alk. paper) RM229.14
Electronic reference services (Libraries)
Internet in library reference services
Going live : starting and running a virtual reference service / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan. - Chicago : American Library Association, 2003. - viii, 182 p. ; 23 cm.
Includes bibliographical references (p. 157-176) and index
Reference the first 100 years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here?
0838908500 (alk. paper) RM229.14
Electronic reference services (Libraries)
Internet in library reference services