Customer culture : how FedEx and other great companies put the customer first every day /
Basch, Michael D.
Customer culture : how FedEx and other great companies put the customer first every day / Michael D. Basch - New York : Prentice Hall, 2003 - xxv, 274 p. : ill. ; 23 cm.
0131303201 RM48.04
Corporate culture
Organizational effectiveness
Quality of work life
Customer loyalty
Customer culture : how FedEx and other great companies put the customer first every day / Michael D. Basch - New York : Prentice Hall, 2003 - xxv, 274 p. : ill. ; 23 cm.
0131303201 RM48.04
Corporate culture
Organizational effectiveness
Quality of work life
Customer loyalty