Success at the enquiry desk : successful enquiry answering-every time /
Owen, Tim Buckley
Success at the enquiry desk : successful enquiry answering-every time / Tim Buckley Owen - 4th ed. - London : Facet Pub., 2004 - xiii, 114 p. : ill. ; 22 cm. - The successful LIS professional .
1856044777 RM127.29
Information service--Quality control
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Success at the enquiry desk : successful enquiry answering-every time / Tim Buckley Owen - 4th ed. - London : Facet Pub., 2004 - xiii, 114 p. : ill. ; 22 cm. - The successful LIS professional .
1856044777 RM127.29
Information service--Quality control
Reference services (Libraries)