Normal view MARC view ISBD view

Acquiring, processing, and deploying voice of the customer /

Shillito, M. Larry, 1939-

Acquiring, processing, and deploying voice of the customer / M. Larry Shillito - Boca Raton, Fla. : St. Lucie Press , 2001 - xvi, 279 p. : ill. ; 24 cm.

Includes bibliographical references (p. 269) and index

ISBN: 1574442902 (alk. paper) RM268.18

Subjects--Topical Terms:
Customer services--Management

Place hold
Print
Save record
BIBTEX Dublin Core MARCXML MARC (non-Unicode/MARC-8) MARC (Unicode/UTF-8) MARC (Unicode/UTF-8, Standard) MODS (XML) RIS ISBD
More searches

Search for this title in:
Other Libraries (WorldCat) Other Databases (Google Scholar) Online Stores (Bookfinder.com) Open Library (openlibrary.org)

Acquiring, processing, and deploying voice of the customer /

Contact Us

Copyright ©The National University of Malaysia Library