Who stole my customer? : winning strategies for creating and sustaining customer loyalty /
Thompson, Harvey
Who stole my customer? : winning strategies for creating and sustaining customer loyalty / Harvey Thompson - Upper Saddle River, NJ : Prentice Hall, 2003 - xiv,210 p. ; 22 cm.
Includes index
0131453564 RM76.00
Customer loyalty
Customer relations
Consumer satisfaction
Who stole my customer? : winning strategies for creating and sustaining customer loyalty / Harvey Thompson - Upper Saddle River, NJ : Prentice Hall, 2003 - xiv,210 p. ; 22 cm.
Includes index
0131453564 RM76.00
Customer loyalty
Customer relations
Consumer satisfaction