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Crucial conversations : tools for talking when stakes are high /

Crucial conversations : tools for talking when stakes are high / by Kerry Patterson ... [et al.] - New York : McGraw-Hill, 2002 - xv, 240 p. : ill. ; 23 cm.

Includes bibliographical references (p. 229) and index

ISBN: 0071401946 (pbk.) RM67.58 007145540X (package)

Subjects--Topical Terms:
Interpersonal communication
Interpersonal relations

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Crucial conversations : tools for talking when stakes are high /

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