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TQM as a focus for improving overall service performance and customer satisfaction : an empirical study on a public service sector in Malaysia /

Arawati Agus

TQM as a focus for improving overall service performance and customer satisfaction : an empirical study on a public service sector in Malaysia / Arawati Agus - Bangi : Fakulti Pengurusan Perniagaan, Universiti Kebangsaan Malaysia, 2003 - 16 p. : ill. ; 30 cm.

Laporan teknik hasil penyelidikan kod CC0282003

Laporan Penyelidikan - Universiti Kebangsaan Malaysia, 2003

Subjects--Topical Terms:
Total quality management--Malaysia

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TQM as a focus for improving overall service performance and customer satisfaction : an empirical study on a public service sector in Malaysia /

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