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Total quality management /

Total quality management / Dale H. Besterfield ... [and three others]. - 3rd ed. - Upper Saddle River, New Jersey : Prentice Hall, [2003]. - xi, 640 pages : illustrations ; 24 cm.

Includes bibliographical references [page 631-633].

ISBN: 0130993069 RM422.10 Hadiah

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Total quality management.

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