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Building a successful customer-service culture : a guide for library and information managers /

Building a successful customer-service culture : a guide for library and information managers / edited by Maxine Melling and Joyce Little - London : Facet, 2002 - xii, 212 p. ; 25 cm.

ISBN: 1856044491 RM257.93

Subjects--Topical Terms:
Public services (Libraries)--Great Britain
Library personnel management--Great Britain
Customer relations--Great Britain
Public services (Libraries)

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Building a successful customer-service culture : a guide for library and information managers /

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