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Analisis kualiti perkhidmatan institusi kewangan kajian kes di BBMB, UKM dan BIMB, BBB /

Hairulliza Mohamad Judi

Analisis kualiti perkhidmatan institusi kewangan kajian kes di BBMB, UKM dan BIMB, BBB / [microform] : Hairulliza binti Mohamad Judi - Bangi : Perpustakaan Tun Seri Lanang, 2003 - 1 microfilm reel ; 35 mm.

Tesis (Sarjana Sains) - Universiti Kebangsaan Malaysia, 1996

Subjects--Topical Terms:
Banks and banking--Customer services--Malaysia

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Analisis kualiti perkhidmatan institusi kewangan kajian kes di BBMB, UKM dan BIMB, BBB /

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