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Service quality management in hospitality, tourism, and leisure /

Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors - New York : Haworth Hospitality Press, 2001 - xvii, 339 p. : ill. ; 22 cm.

Includes bibliographical references and index

ISBN: 0789007266 (hc : alk. paper) RM281.20

LCCN: 00-027256

Subjects--Topical Terms:
Hospitality industry--Management
Tourism--Management
Leisure industry--Management

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