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Managing quality : managerial and critical perspectives /

Kelemen, Mihaela

Managing quality : managerial and critical perspectives / Mihaela Kelemen - London : SAGE Publications, 2003 - xi, 209 p. : ill. ; 24 cm.

ISBN: 0761969039 RM445.97

Subjects--Topical Terms:
Total quality management
Consumer satisfaction
Social service

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Managing quality : managerial and critical perspectives /

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