Business process mapping : improving customer satisfaction /
Jacka, J. Mike
Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller - New York : Wiley, 2002 - xv, 300 p. : ill. ; 24 cm.
Includes bibliographical references and index
0471079774 (cloth : alk. paper) RM200.80
2001-045650
Consumer satisfaction
Customer relations
Reengineering (Management)
Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller - New York : Wiley, 2002 - xv, 300 p. : ill. ; 24 cm.
Includes bibliographical references and index
0471079774 (cloth : alk. paper) RM200.80
2001-045650
Consumer satisfaction
Customer relations
Reengineering (Management)