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Measuring the effectiveness of the implementation of total quality management programmes in the Malaysian Public Service sector /

Sharifah Latifah Syed A. Kadir

Measuring the effectiveness of the implementation of total quality management programmes in the Malaysian Public Service sector / Sharifah Latifah Syed A. Kadir - Bangi : Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia, 2001 - xviii , 255 p. : ill. ; 30 cm.

Thesis (Doctor of Philosophy) - University of Western Australia, 2001

References : p.202-212

Subjects--Topical Terms:
Total quality management--Malaysia
Organizational change--Malaysia
Public administration--Malaysia
Quality control--Malaysia

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Measuring the effectiveness of the implementation of total quality management programmes in the Malaysian Public Service sector /

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