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The gentle art of verbal self-defense at work /

Elgin, Suzette Haden

The gentle art of verbal self-defense at work / Suzette Haden Elgin - [2nd ed.] - Paramus, N. J. : Prentice Hall Press, 2000 - xii, 340 p. ; 23 cm.

Includes bibliographical references (p. 319-330) and index

ISBN: 0735200890 (pbk.) RM60.30

Subjects--Topical Terms:
Verbal self-defense
Business communication--Psychological aspects
Success in business

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