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A practical guide to call center technology /

Waite, Andrew J.

A practical guide to call center technology / call center technology Subtitle on cover : Select the right systems for total customer satisfaction by Andrew J. Waite - New York : CMP Books, 2001 - iv, 497 p. : ill. ; 23 cm.

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ISBN: 1578200946 RM106.35

Subjects--Topical Terms:
Call centers--Management
Customer services--Management
Customer services--Communication systems
Telephon in business
Telephon systems--Management

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A practical guide to call center technology /

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