The balanced scorecard : translating strategy into action /

Kaplan, Robert S.

The balanced scorecard : translating strategy into action / Robert S. Kaplan, David P. Norton - Boston, Mass. : Harvard Business School Press, 1996 - xi, 322 p. : ill. ; 24 cm.

Includes index

0875846513 (alk. paper) RM119.80

96-010216


Industrial productivity--Measurement
Strategic planning
Organizational effectiveness--Evaluation

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