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Analisis kepuasan pelanggan terhadap kualiti perkhidmatan UKM

Norizan Mohamed

Analisis kepuasan pelanggan terhadap kualiti perkhidmatan UKM [microform] / Norizan Mohamed - Bangi : Universiti Kebangsaan Malaysia, 1997 - 2 microfisches ; 11 x 15 cm.

Tesis (Sarjana Sains) - Universiti Kebangsaan Malaysia, 1996

Subjects--Corporate Names:
Universiti Kebangsaan Malaysia--Public services--Analysis

Subjects--Topical Terms:
Consumer satisfaction--Analysis--Malaysia

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Analisis kepuasan pelanggan terhadap kualiti perkhidmatan UKM

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