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Exceptional customer service : going beyond your good service to exceed the customer`s expectation /

Ford, Lisa

Exceptional customer service : going beyond your good service to exceed the customer's expectation / Lisa Ford, David McNair, Bill Perry - Holbrook, MA : Adams Media Corporation, 2001 - xi, 203 p. : ill. ; 24 cm.

ISBN: 1580624588 RM44.90

Subjects--Topical Terms:
Customer services

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Exceptional customer service : going beyond your good service to exceed the customer`s expectation /

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