Online customer service for dummies /
Bailey, Keith, 1945-
Online customer service for dummies / by Keith Bailey and Karen Leland - New York : Hungry Minds, 2001 - xxvi, 273 p. : ill. ; 24 cm. - For Dummies : bestselling book series for beginners .
'A reference for the rest of us!' - at the bottom of cover title
076455316X RM72.30
Customer services
Customer relations
Electronic commerce
Web sites
Online customer service for dummies / by Keith Bailey and Karen Leland - New York : Hungry Minds, 2001 - xxvi, 273 p. : ill. ; 24 cm. - For Dummies : bestselling book series for beginners .
'A reference for the rest of us!' - at the bottom of cover title
076455316X RM72.30
Customer services
Customer relations
Electronic commerce
Web sites