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The customer revolution : how to thrive when customers are in control /

Seybold, Patricia B.

The customer revolution : how to thrive when customers are in control / Patricia B Seybold with Ronni T. Marshak and Jeffrey M. Lewis - New York : Crown Business, 2001 - xvii, 395 p. : ill. ; 25 cm.

Includes index

ISBN: 0609607723 RM114.90

LCCN: 00-065929

Subjects--Topical Terms:
Management
Strategy
Branding

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The customer revolution : how to thrive when customers are in control /

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