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The nordstrom way : the inside story of America`s #1 customer service company /

Spector, Robert

The nordstrom way : the inside story of America's #1 customer service company / Robert Spector and Patrick D. McCarthy - 2nd ed. - New York : John Wiley & Sons, 2000 - 244 p. ; 22 cm.

ISBN: 0471354864 RM80.12

Subjects--Corporate Names:
Nordstrom (firm)

Subjects--Topical Terms:
Customer services--United States
Department stores--United States

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The nordstrom way : the inside story of America`s #1 customer service company /

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