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Service management : strategy and leadership in service business /

Normann, Richard

Service management : strategy and leadership in service business / Richard Normann - 3rd ed. - Chichester : John Wiley & Sons Ltd, 2000 - 234 p. : ill. ; 23 cm.

ISBN: 0471494399 RM128.31

LCCN: 2001-268260

Subjects--Topical Terms:
Service industries--Management

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