Total quality management : text with cases /

Oakland, John S.

Total quality management : text with cases / John S. Oakland. - 2nd ed. - Oxford : Butterworth-Heinemann, 2000. - xii, 380 p. : ill. ; 24 cm.

Includes bibliographical references (p. [364]-371) and index.

0750639520 RM116.72

00-266944


Total quality management.
Total quality management--Case studies.

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