Total quality management : text with cases /
Oakland, John S.
Total quality management : text with cases / John S. Oakland. - 2nd ed. - Oxford : Butterworth-Heinemann, 2000. - xii, 380 p. : ill. ; 24 cm.
Includes bibliographical references (p. [364]-371) and index.
0750639520 RM116.72
00-266944
Total quality management.
Total quality management--Case studies.
Total quality management : text with cases / John S. Oakland. - 2nd ed. - Oxford : Butterworth-Heinemann, 2000. - xii, 380 p. : ill. ; 24 cm.
Includes bibliographical references (p. [364]-371) and index.
0750639520 RM116.72
00-266944
Total quality management.
Total quality management--Case studies.