Managing quality : a practical guide to customer satisfaction /
Murthy, D. B. N. 1932-
Managing quality : a practical guide to customer satisfaction / D. B. N. Murthy. - New Delhi : Sage Publications, 1999. - 226 p. : ill. ; 23 cm.
Includes bibliographical references and index.
8170367700 RM17.33
99-011084
Total quality management.
Consumer satisfaction.
Managing quality : a practical guide to customer satisfaction / D. B. N. Murthy. - New Delhi : Sage Publications, 1999. - 226 p. : ill. ; 23 cm.
Includes bibliographical references and index.
8170367700 RM17.33
99-011084
Total quality management.
Consumer satisfaction.