Customer-driven services management /
Balachandran, S., 1932-
Customer-driven services management / S. Balachandran. - New Delhi : Response Books, 1999. - 333 p. ; 23 cm.
Includes bibliographical references (p. [326]-327) and index.
8170368421 RM21.18
99-037980
Customer services--Management.--India
Customer-driven services management / S. Balachandran. - New Delhi : Response Books, 1999. - 333 p. ; 23 cm.
Includes bibliographical references (p. [326]-327) and index.
8170368421 RM21.18
99-037980
Customer services--Management.--India
