Improving library and information services through self-assessment : a guide for senior managers and staff developers /
Kinnell, Margaret
Improving library and information services through self-assessment : a guide for senior managers and staff developers / Margaret Kinnell, Bob Usherwood, Kathryn Jones - London : Library Association Publishing, 1999 - vii, 180 p. : ill. ; 24 cm. - British Library research and innovation report ; 172 .
Bibliography: p. 163-174
1856043363 RM223.88
Libraries--Self-evaluation
Libarary administration
Total quality management
Improving library and information services through self-assessment : a guide for senior managers and staff developers / Margaret Kinnell, Bob Usherwood, Kathryn Jones - London : Library Association Publishing, 1999 - vii, 180 p. : ill. ; 24 cm. - British Library research and innovation report ; 172 .
Bibliography: p. 163-174
1856043363 RM223.88
Libraries--Self-evaluation
Libarary administration
Total quality management