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Productivity & service quality : an essential reading for service providers /

Han, Flora

Productivity & service quality : an essential reading for service providers / Productivity and service quality : an essential reading for service providers Flora Han, Debbie Leong - Singapore : Prentice Hall, 1996 - xi, 186 p. : ill. ; 23 cm.

Bibliography : p. 179-182

ISBN: 9813076607 RM42.21

Subjects--Topical Terms:
Customer services--Quality control
Consumer satisfaction
Industrial productivity--Measurement

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Productivity & service quality : an essential reading for service providers /

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