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Total quality management /

Total quality management / Dale H. Besterfield ... [et al.] - 2nd ed. - Upper Saddle River, N. J. : Prentice-Hall, 1999 - ix, 533 p. : ill. ; 24 cm.

Includes bibliographical references and index

ISBN: 0136394035

LCCN: 98-24253

Subjects--Topical Terms:
Total quality management

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