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Successful TQM : inside stories from European quality award winners /

Successful TQM : inside stories from European quality award winners / edited by K. J. Zink. - Aldershot : Gower, 1997. - xxv, 186 p. : ill. ; 24 cm.

Includes bibliographical references (p. 179-180) and index.

ISBN: 0566078007

LCCN: 96-028491

Subjects--Topical Terms:
Total quality management--Case studies.--Europe

LC Class. No.: HD62.15

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Successful TQM : inside stories from European quality award winners /

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