Total quality management in the public sector : an international perspective /

Morgan, Colin.

Total quality management in the public sector : an international perspective / Colin Morgan and Stephen Murgatroyd. - Buckingham, England : Open University Press, 1994. - xii, 212 p. : ill. ; 23 cm.

Includes bibliographical references (p. [195]-200) and index.

0335191029 RM117.65

93-024014


Total quality management in government.

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