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What customers like about you : adding emotional value for service excellence and competitive advantage /

Freemantle, David

What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle - London : Nicholas Brealey Publishing, 1998 - 304 p. : ill. ; 23 cm.

ISBN: 1857882016

LCCN: 98-030598

Subjects--Topical Terms:
Customer loyalty
Customer relations
Service industries

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What customers like about you : adding emotional value for service excellence and competitive advantage /

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