One size fits one : building relationships one customer and one employee at a time /
Heil, Gary, 1950-
One size fits one : building relationships one customer and one employee at a time / 1 size fits 1 Gary Heil, Tom Parker, Deborah C. Stephens. - 2nd ed. - New York : John Wiley, 1999. - xiii, 321 p. ; 24 cm.
Includes index.
0471331678 RM120.10
98-055216
Consumer satisfaction.
Customer relations.
One size fits one : building relationships one customer and one employee at a time / 1 size fits 1 Gary Heil, Tom Parker, Deborah C. Stephens. - 2nd ed. - New York : John Wiley, 1999. - xiii, 321 p. ; 24 cm.
Includes index.
0471331678 RM120.10
98-055216
Consumer satisfaction.
Customer relations.