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Total quality service : a simplified approach to using the Baldrige Award criteria /

Kessler, Sheila.

Total quality service : a simplified approach to using the Baldrige Award criteria / Sheila Kessler. - Kuala Lumpur : Syarikat First Agency, 1995. - 161 p. : ill. ; 23 cm.

Includes bibliographical references (p. 137-141) and index.

ISBN: 9839156063 RM19.90

Subjects--Topical Terms:
Customer services.
Quality control.

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Total quality service : a simplified approach to using the Baldrige Award criteria /

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