Total quality management : text, cases, and readings /

Ross, Joel E.

Total quality management : text, cases, and readings / Joel E. Ross. - 2nd ed. - Delray Beach, Fla. : St. Lucie Press, 1994. - 465 p. : ill. ; 24 cm.

0749413468 RM83.66


Total quality management.
Total quality management--Case studies.

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