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Success at the enquiry desk : successful enquiry answering - every time /

Owen, Tim, 1948-

Success at the enquiry desk : successful enquiry answering - every time / Tim Owen. - Revised edition. - London : Library Association, 1997. - xi, 84 pages ; 22 cm. - The successful LIS professional .

ISBN: 1856042634 RM72.38

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Reference services (Libraries)--United Kingdom.

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Success at the enquiry desk : successful enquiry answering - every time /

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