Stand-out service: talk straight, think positive, and smile! /
Dee, David
Stand-out service: talk straight, think positive, and smile! / writer : David Dee ; compiled by the editors of Customers first ; illustrator : Jeanne Fisher. - Chicago: The Dartnell Corporation, 1994. - 227 p. : ill. ; 22 cm. - The customer service rep's survival guide series vol.1 .
0850132045 RM86.50
Customer services
Customer relations
Stand-out service: talk straight, think positive, and smile! / writer : David Dee ; compiled by the editors of Customers first ; illustrator : Jeanne Fisher. - Chicago: The Dartnell Corporation, 1994. - 227 p. : ill. ; 22 cm. - The customer service rep's survival guide series vol.1 .
0850132045 RM86.50
Customer services
Customer relations