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Service success! : lessons from a leader on how to turn around a service business /

Kaplan, Daniel L., 1943-

Service success! : lessons from a leader on how to turn around a service business / Daniel I. Kaplan with Carl Rieser - New York : John Wiley & Sons, 1994 - 262 p. ; 24 cm.

ISBN: 0471591297

Subjects--Topical Terms:
Service industries--Management
Service industries--Quality control

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Service success! : lessons from a leader on how to turn around a service business /

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