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Service operations management /

Schmenner, Roger W.

Service operations management / Roger W. Schmenner - Englewood Cliffs, N. J. : Prentice-Hall, 1995 - 406 p. : ill. ; 24 cm.

p. 398-401.

ISBN: 002406811X RM172.90

Subjects--Topical Terms:
Service industries--Management

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